Carroll College, Helena Montana

Health Services

Student Satisfaction Inventory (2010)

The Student Satisfaction Inventory measures student importance and student satisfaction with items about the operations, services and attention students receive at the college. Students indicate on a scale of 1 to 7 (with 7 being the highest rating) their assessment of the item. Student importance and student satisfaction data are reported with benchmark data for national four-year private colleges. 

Item Carroll
College Student
Importance 
Carroll 
College Student
Satisfaction
Gap National
Four-Year Privates 
Student Importance
National
Four-Year Privates 
Student Satisfaction
Gap  
The staff in the health services area are competent. 6.27 5.90 0.37        5.85 4.870.98


Carroll College students report that the competency of the staff in the health services area is important to them. The satisfaction level is slightly lower than importance. As far as benchmark data, Carroll students scored importance levels and satisfaction levels with the compentence of health services staff higher than students at national four-year private colleges. In addition, Carroll students report less of a gap between importance and student satisfaction than students at national four-year private colleges.

Student Life Annual Survey (2011)

The Student Life Annual Survey is administered each spring as an on-line survey. This year we had 384 students of the 1400 students enrolled for Spring 2011 submit responses.  

1. From your experience, are Health Center staff readily available for Carroll students?
76.1%   Yes
  5.1%   No
18.8%   Unable to Evaluate

2. From your experience, how would you describe the quality of health care that you received from the Health Center during this past year?
35.5%   Excellent
21.5%   Very Good
12.7%   Good
  3.1%    Fair
  1.3%    Poor
25.9%   Unable to Evaluate

3. How comfortable would you feel going to the Health Center for help with:

 Very
Comfortable 
Somewhat
Comfortable 
Somewhat
Uncomfortable 
Very
Uncomfortable 
Unable to Evaluate 
Allergies 65.7%13.0%   1.9%   1.1% 18.3% 
Ear, Nose & Throat 67.8% 17.3%   2.3%   1.7% 12.4% 
Flu 69.1% 16.8%   2.3%   1.3% 10.4% 
Health Education 49.9% 24.1%   6.6%   2.3%17.1% 
Injuries 62.0% 17.5%  4.5%   1.7% 12.4% 
Intestinal
Problems 
53.2% 20.6%   8.3%   3.6% 14.3% 
Pain 63.0% 18.1%   4.3%   2.6% 12.1% 
Pregnancy 23.3%11.5% 10.3%  14.5%40.4% 
Sexually- Transmitted
Illness 
26.1%15.2% 11.8% 18.6% 28.4% 
Upper Respiratory Difficulties 64.2% 17.5%   3.4%   2.1% 12.8% 


4.How often do you feel that you eat healthy meals?

 Response Percent Response Count 
 Always 3.1%11 
 Frequently 53.2% 189
 Occasionaly 35.8% 127
 Sledom 7.0% 25
 Never 0.8% 3

5. How often do you feel that you make good decisions regarding your use of alcohol?
 Response Percent Response Count 
 Always 50.0% 178
 Frequently 36.0% 128
 Occasionally 11.5% 41
 Seldom 2.5% 9
 Never 0.0%

Master Planning (2009)

Carroll College hired the campus planning firm of Dober Lidsky Mathey to update the college's master plan. Exhibit 3.3 of the master plan compares the average amount of space in nine space types at colleges with enrollments below 2,500 surveyed by the Society for College and University Planning (SCUP) for the 2006 Campus Facilities Inventory Report. A sample of the exhibit provides these benchmarks:

Exhibit 3.3 - Comparison of Carroll Space to SCUP Peers

 Classrooms CampusHealth Library Athletic Residential 
SCUP Survey
Avg Space
 
 44,514 71,713 2,825 45,55888,566  223,622
SCUP Survey Avg per Student 26 43 2 27 53 133
Carroll Existing Space 42,096 63,059 1,606 34,097 45,439 139,880
Carroll Existing per Student 29 44 1 24 32 97
Carroll NASF at SCUP Averages 38,136 61,438 2,420 39,030 75,876 191,581

Dober Lidsky Mathey reported that the amount of space used for health care is lower than peer norms.
 
The firm recommended: "Develop a plan to improve near and long-term space assignments for the college's administrative and student services functions." 

Source: Centennial Plan, 2008-2009, Carroll College. Dober Lidsky Mathey. December 2009.

Health and Wellness

Overall, how would you rate your health?
23.6%   Excellent
51.4%   Very Good
21.9%   Good
  2.0%   Fair
  1.1%   Poor

How frequently do you engage in aerobic exercise (e.g. running, walking, hiking, swimming)?
14.1%   I do not exercise regularly.
27.9%   1-2 hours per week
27.0%   3-4 hours per week
15.2%   5-6 hours per week
15.8%   More than 6 hours per week

How often do you feel that you are "sleep deprived" (i.e. dont get enough sleep to function effectively)?
  8.7%   Always
38.3%   Frequently
39.2%   Occasionally
12.4%   Seldom
  1.4%   Never

Source: Student LIfe Annual Survey (2011)

Healthcare Provider

Which of these health services in Helena have you used during the past year?
66.5%   Carroll College Health Center
28.4%   Urgent Care
15.6%   St. Peter's Hospital Emergency Room
13.2%   St. Peter's Hospital
32.4%   Medical Clinic/Doctor's Office
19.0%   I have not used any of these health services in Helena.

Source: Student LIfe Annual Survey (2010)