Carroll College, Helena Montana

Sodexo/Dining Services

Student Satisfaction Inventory (2010)

The Student Satisfaction Inventory measures student importance and student satisfaction with items about the operations, services and attention students receive at the college. Students indicate on a scale of 1 to 7 (with 7 being the highest rating) their assessment of the item. Student importance and student satisfaction data are reported with benchmark data for national four-year private colleges. 

Item Carroll
College Student
Importance 
Carroll 
College Student
Satisfaction
Gap National
Four-Year Privates 
Student Importance
National
Four-Year Privates 
Student Satisfaction
Gap  
There are adequate selection of food available in the cafeteria. 6.06 3.89 2.17 5.92 4.141.78


Carroll College students report that adequate selection of food in the cafeteria is important to them but with significant dissatisfaction. As far as benchmark data, Carroll students scored importance levels more and satisfaction levels less than students at national four-year private colleges. In addition, Carroll students report more of a gap between importance and student satisfaction than students at national four-year private colleges.

Student Life Annual Survey (2011)

The Student Life Annual Survey is administered each spring as an on-line survey. This year we had 384 students of the 1400 students enrolled for Spring 2011 submit responses.   


  Excellent Very Good Good Fair Poor Unable to Evaluate
 Quality of Food 5.2% (18) 18.3% (63) 35.9% (124) 19.4% (67) 6.7% (23) 14.5% (50)
 Variety of Menu 4.9% (17) 15.4% (54) 33.6% (116) 23.5% (81) 7.2% (25) 15.4% (53)
 Healthy Food Choices 4.4% (15) 14.5% (50) 30.8% (106) 24.7% (85) 10.2% (35) 15.4% (53)
 Nutritional Information 9.9% (34) 21.4% (74) 29.3% (101) 18.3% (63) 4.9% (17) 16.2% (56)
 Special Meal Events 15.1% (52) 24.9% (86) 30.1% (104) 11.0% (38) 2.3% (8) 16.5% (57)
 Friendliness of Staff 32.2% (111) 27.8% (96) 19.1% (66) 5.8% (20) 0.6% (2) 14.5% (50)
 Cleanliness of Dining Room 15.4% (53) 30.4% (105) 24.9% (66) 9.9% (34) 3.8% (13) 15.7% (54)
 Commitment to Enviroment 16.5% (57) 26.7% (92) 27.8% (96) 7.8% (27) 3.8% (13) 17.4% (60)
 Responsive to Feedback 23.8% (82) 21.5% (74) 20.6% (71) 8.7% (30) 4.7% (16) 20.6% (71)
 Hours of Operation 6.4% (22) 20.2% (69) 28.9% (99) 19.9% (68) 9.1% (31) 15.5% (53)


During you time at Carroll, which statement best describes your experience with Sodexo Campus Dining?

  Response Percent
Sodexo Campus Dining has improved the quality of the food. 60.8%
Sodexo Campus Dining has maintained the quality of the food. 33.3%
Sodexo Campus Dining has decreased the quality of the food. 5.9%

Best Description

During your time at Carroll, what statement best describes your experience with Dining Services?

  • 60.8%   Dining Services has improved the quality of food.
  • 33.3%   Dining Services has maintained the quality of food.
  • 5.9%   Dining Services has decreased the quality of food.

    Source: Student LIfe Annual Survey (2011)

Value to Campus

Please rate how valuable you believe each of these areas contribute to the quality of campus life at Carroll:

Dining Hall
46.6%   Highly Valuable
25.0%   Somewhat Valuable
11.3%   Somewhat Lacking Value
11.5%   Highly Lacking Value
  5.6%   Unable to Evaluate

Coffee Shop
50.0%   Highly Valuable
27.3%   Somewhat Valuable
12.2%   Somewhat Lacking Value
  6.1%   Highly Lacking Value
  4.5%   Unable to Evaluate

Concessions
37.1%   Highly Valuable
33.5%   Somewhat Valuable
15.4%   Somewhat Lacking Value
  6.3%   Highly Lacking Value
  7.7%   Unable to Evaluate

Source: Student Life Annual Survey (2010)