The Student Satisfaction Inventory measures student importance and student satisfaction with items about the operations, services and attention students receive at the college. Students indicate on a scale of 1 to 7 (with 7 being the highest rating) their assessment of the item. Student importance and student satisfaction data are reported with benchmark data for national four-year private colleges.
| Item | Carroll College Student Importance | Carroll College Student Satisfaction | Gap | National Four-Year Privates Student Importance | National Four-Year Privates Student Satisfaction | Gap |
| There are adequate selection of food available in the cafeteria. | 6.06 | 3.89 | 2.17 | 5.92 | 4.14 | 1.78 |
Carroll College students report that adequate selection of food in the cafeteria is important to them but with significant dissatisfaction. As far as benchmark data, Carroll students scored importance levels more and satisfaction levels less than students at national four-year private colleges. In addition, Carroll students report more of a gap between importance and student satisfaction than students at national four-year private colleges.
The Student Life Annual Survey is administered each spring as an on-line survey. This year we had 384 students of the 1400 students enrolled for Spring 2011 submit responses.
Excellent Very Good Good Fair Poor Unable to Evaluate Quality of Food 5.2% (18) 18.3% (63) 35.9% (124) 19.4% (67) 6.7% (23) 14.5% (50) Variety of Menu 4.9% (17) 15.4% (54) 33.6% (116) 23.5% (81) 7.2% (25) 15.4% (53) Healthy Food Choices 4.4% (15) 14.5% (50) 30.8% (106) 24.7% (85) 10.2% (35) 15.4% (53) Nutritional Information 9.9% (34) 21.4% (74) 29.3% (101) 18.3% (63) 4.9% (17) 16.2% (56) Special Meal Events 15.1% (52) 24.9% (86) 30.1% (104) 11.0% (38) 2.3% (8) 16.5% (57) Friendliness of Staff 32.2% (111) 27.8% (96) 19.1% (66) 5.8% (20) 0.6% (2) 14.5% (50) Cleanliness of Dining Room 15.4% (53) 30.4% (105) 24.9% (66) 9.9% (34) 3.8% (13) 15.7% (54) Commitment to Enviroment 16.5% (57) 26.7% (92) 27.8% (96) 7.8% (27) 3.8% (13) 17.4% (60) Responsive to Feedback 23.8% (82) 21.5% (74) 20.6% (71) 8.7% (30) 4.7% (16) 20.6% (71) Hours of Operation 6.4% (22) 20.2% (69) 28.9% (99) 19.9% (68) 9.1% (31) 15.5% (53)
During you time at Carroll, which statement best describes your experience with Sodexo Campus Dining?
Response Percent Sodexo Campus Dining has improved the quality of the food. 60.8% Sodexo Campus Dining has maintained the quality of the food. 33.3% Sodexo Campus Dining has decreased the quality of the food. 5.9%
During your time at Carroll, what statement best describes your experience with Dining Services?
Source: Student LIfe Annual Survey (2011)
Please rate how valuable you believe each of these areas contribute to the quality of campus life at Carroll:
Dining Hall
46.6% Highly Valuable
25.0% Somewhat Valuable
11.3% Somewhat Lacking Value
11.5% Highly Lacking Value
5.6% Unable to Evaluate
Coffee Shop
50.0% Highly Valuable
27.3% Somewhat Valuable
12.2% Somewhat Lacking Value
6.1% Highly Lacking Value
4.5% Unable to Evaluate
Concessions
37.1% Highly Valuable
33.5% Somewhat Valuable
15.4% Somewhat Lacking Value
6.3% Highly Lacking Value
7.7% Unable to Evaluate
Source: Student Life Annual Survey (2010)