spam solutions and info

Spam and Carroll email

Email "Spam" is a problem for all email users. We have all been annoyed at receiving frequent unwanted and sometimes embarrassing email messages from people we don't know. Carroll currently employs a respected spam filter.

Although there is probably not a "perfect" solution, we believe this product is one of the best that we can implement.

Barracuda Spam Firewall

We currently utilize a  Spam and virus filtering and blocking system called the Barracuda Spam Firewall. The system works by giving each message a score based on several criteria. Depending on that score, the message will either be delivered, quarantined, or blocked. Messages that contain viruses will be blocked. Quarantined messages will go to a special account that only CCIT has access to. Other messages that the system identifies as Spam will be blocked.

There is the chance that mail may get past our filtering system and will not be stopped until our new system is configured to recognize it and block it. If this does happen, just put the Spam message in the Blacklist folder (as described in the next section of this document) and eventually those messages will be blocked.

WEBMAIL users: forward a copy of the message you would like whitelisted to: postmaster@
carroll.edu

QUESTION: What do you do if you get a message that is tagged as [BULK], but it is not really Spam?

ANSWER:

• Place a copy of it in the Whitelist folder inside the Spam Drop Box:
• Highlight the message, click on the Edit menu and select Copy.
• Go to the Whitelist folder, click on the Edit menu and select Paste.
• WEBMAIL users: forward a copy of the message you would like whitelisted to: postmaster -is-at- carroll -dot- edu

QUESTION: What do you do with the messages that is tagged with the [BULK] tag and it is really Spam?

ANSWER: Delete it.

Eventually, you will no longer receive the messages being identified as Spam[BULK] and will no longer see messages tagged as [BULK]. These messages are automatically being filtered out.

After Some Time…

After some use (possibly more than a week) and based on our Whitelisting and Blacklisting of certain messages, the system will be better tuned to our email patterns and it will more accurately score messages to be quarantined or blocked. If you suspect you did not receive a message that you should have, please contact the Help Desk at x4357 and we will help you.

The system has been reviewed and rated by industry organizations as highly efficient and accurate and, as a result, is highly recommended.