What is Carroll College's campus-wide emergency notification system?
The College has contracted with Immediate Response Information System (IRIS) for a emergency mass notification system. IRIS improves the College's ability to effectively communicate with the campus using land-line phones, cellular phones, voicemail, e-mail, and text messaging. IRIS can push out thousands of messages within minutes to help ensure the safety of everyone at Carroll College during an emergency.
How do I submit my contact information for the campus-wide emergency notification system?
Students and employees will be asked to voluntarily submit their contact information for the campus-wide emergency notification system at the beginning of each semester. In addition, throughout the semester you may contact the Registrar's Office to provide updates.
The emergency notification service will be used to notify students, faculty, and staff. Also, you are able to provide a phone number for parents or another party you would like notified. Three contact numbers can be submitted.
Another member of my household is also a member of the Carroll College community, but we only received one phone call to our home. Why?
The system recognizes repeated phone numbers and ensures that it calls each unique phone number only once.
The phone directory lists a common phone number for multiple people in our office. Will we receive multiple phone calls at that number?
No. The system recognizes repeated phone numbers and ensures that it calls each unique phone number only once.
Will Carroll continue to post notices on the Student web page and on email in addition to the new Emergency Notification system?
Yes. Web page notices and emails will be sent in addition to messages on the Emergency Notification system.
What happens if a phone message is not answered the first time?
In cases of a Campus Emergency, the system will attempt to make contact at least three times.
Will messages to phones be a recorded voice mail message or a text message?
The Emergency Notification system will send a recorded voice mail message. If you indicate that the number can accept a text message, a text message will be sent.
Will messages be sent outside of business hours?
Carroll can send messages outside of business hours.
I did not receive a phone call, email or text message, even though others did, and I submitted my information. What should I do?
Please verify that the Registrar's Office has your most up-to-date contact information, including your cell phone number.
How do I change my contact information in the campus-wide emergency notification system?
You can change your contact information in the campus-wide emergency notification system by following the instructions below:
Who is authorized to send messages out using the campus-wide emergency notification system?
Messages will be coordinated and distributed by the Director of Community Living, the Marketing/Communication Department, and Security Committee.
Should I submit my contact information even if I am located at an off-campus location?
Yes. The campus-wide emergency notification system will be utilized when emergencies may impact the entire Carroll College community whether you are located on- or off-campus.
If I change my mind and don't want to receive emergency alerts, can I cancel?
Faculty and staff may have their personal contact information removed from the system by contacting the Registrar's office. Faculty and staff office telephones and Carroll email information will remain in the system to allow the College to alert employees about emergencies while they are on campus. Students will continue to remain enrolled in the system as long as they matriculate at the College. Students may opt-out of receiving emergency text messages by contacting the Registrar's Office.
How often will I receive alerts?
Currently, the College plans to conduct full tests of all the emergency communications systems once each semester. However, the College reserves the right to conduct additional testing based on significant changes to either the enrollment population or upgrades to the systems.
Will I receive information other than emergency alerts from the campus-wide emergency notification system?
No. Currently, Carroll College only intends to use the campus-wide emergency notification system for emergency situations that threaten the safety of the Carroll College community.
What steps are taken to ensure the information I submit is secure?
The contact information submitted for use with the campus-wide emergency notification system is stored locally at Carroll College in a secure web-based file. Access to that data is limited to authorized College staff. Your contact information is then transmitted via secure socket layer (SSL) technology to the vendor, IRIS.
Will my contact information be sold to telemarketers?
NO. Carroll does not sell, lease, share, rent, or barter personally identifiable student or employee information (names, addresses, phone numbers, etc.) to any companies or persons.
What number will be reflected on my caller ID when an alert is issued?
When an CCAlert is issued via the campus-wide emergency notification system, caller ID will show that you are receiving a call from CCAlert.
What e-mail address will be reflected when an alert is issued?
The "from" address of an emergency e-mail message sent from Carroll College via the campus-wide emergency notification system will appear as CCAlert.
What should I do if I receive an emergency call or e-mail from the campus-wide emergency notification system?
If you receive an emergency message via campus-wide emergency notification system, do the following:
Should I do anything to ensure that emergency emails are not filtered?
Some email clients may interpret the CCAlert message as spam based on local filter configurations. To find out more on how to modify your local client filters contact the CCIT Help Desk, ext. 4357.
What else should I know about emergency preparedness?
As always, we strive to keep Carroll College a safe place, however, emergencies and disasters can always occur. Every individual should be prepared both at Carroll College and at home.